Returns & Exchanges

At Curlsmith, we want you to love your curls, which is why we offer a 30-day satisfaction guarantee on all our high-performance hair care products. If you are not completely satisfied with your purchase, you can return or exchange your items for a full refund within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by our system and securely package your products in their original or comparable packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; make sure to keep your tracking number handy to monitor the progress of your return.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.